Crisp centralizes all customer communications into a unified shared inbox. Businesses install the customizable chat widget on their website or mobile app for real-time engagement, supporting rich media and instant translation in over 50 languages. Messages from live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, Twitter DMs, SMS, Viber, Line, and phone calls all flow into this single collaborative dashboard. Teams manage and respond efficiently from one interface, avoiding multiple applications. Crisp leverages AI to automate and enhance support. Deploy autonomous AI agents, trained on company data, to handle conversations end-to-end, providing accurate, multilingual responses, and escalating complex queries to human agents. Use the no-code workflow builder to create advanced automation flows and chatbot scenarios for lead qualification, routing, and automated replies. For internal support, the AI Copilot assists agents by summarizing conversations, providing quick answers from internal data, and offering writing assistance. MagicReply aids agents with smart replies and writing suggestions, ensuring brand consistency. Additionally, create a self-service help center using the built-in knowledge base. Populate it with articles and guides, allowing customers to find answers independently, reducing support workload. The knowledge base integrates with the chat widget and AI, supports multilingual content, and is optimized for search engines. This integrated approach streamlines operations, improves team collaboration, and significantly enhances customer satisfaction.